All returns require an original receipt. No returns will be accepted past 30 days of original purchase.
The following items must be returned within 24 hours of original purchase! No returns will be accepted beyond the 24 hour window.
* Pet clothing – Sweaters/jackets, coats, boots
* Leashes, collars and harnesses
* Backpacks and carriers, etc.
* Pet furniture – beds, crate pads, cat furniture, etc…
* Cages, crates, ramps, etc.
* Grooming tools and brushes
All returned items must be in original packaging/with tags attached, in re-saleable condition. Open or used items will not be accepted.
Note: You are welcome to bring your leashed and well-behaved pet into the store to ensure proper sizing on items prior to purchase.
We do not accept returns on:
* Chewed or used Toys
* Chewed or opened bones/chews
* Worn or used collars and leashes
* Worn or used clothing
* Worn or used bedding
* Open or used items
* Clearance or closeout items
We offer a full guarantee on all of our quality pet foods within 30 days of original purchase. The food must have at least 50% or more of the product remaining and still be in the original packaging, original receipt required.
All sales are final on clearance/closeout items. No refunds.
If the price of an item you are retuning has changed, you’ll be refunded the price indicated on your receipt. Any sales made with manufacturer coupons or rebates, will be refunded at the price paid on receipt